Central Hotels warrants that it provides the lowest online rate for hotel room reservations available to the general public on the Internet, and that the same is subject to the following terms and conditions:
If you find a publicly available and immediately bookable accommodation-only rate on the Internet for our hotel ("Competing Rate") lower than the room rate available for the same reservation on centralhoteles.com (i.e., same hotel, same room type, same number of guests, same dates of stay and same length of stay), prior to 24 hours of booking, or within 24 hours of booking, on centralhoteles.com, please submit your claim request by emailing info@centralhoteles.com
If Central Hotels confirms the availability of the Competing Rate on the Internet, subject to room availability at our hotel, Central Hotels agrees to match the Competing Rate for the same reservation, and additionally grant a room upgrade to the next available room category to the room originally booked for the duration of the stay being reserved. This Guarantee is not valid for:
- Auction sites or sites where the hotel brand or specific hotel is not known until the reservation has been finalized.
- Websites offering a "package" with travel, entertainment, hotel and/or food components, such as: airfare and hotel stay; hotel stay and car rental; hotel stay and restaurant voucher, etc.
- Package rates that include taxes, service charges, meals, coupons, parking, services and other additional details.
- Sites on which Central Hotels has no control over the rate for sale, example: amoma.com, zenhotels.com, hotelquickly.com, getaroom.com, elvoline.com, roomdi.com, hotelsclick.com.
- Qualified discounted rates such as, but not limited to, government employee rates, AAA or retiree discounts.
- Unpublished negotiated rates with companies, travel agencies, groups, associations or other rates that have been specifically agreed upon with Central Hotels and a specific, limited group, and are not publicly available.
In the event that the Competing Rate is in a different currency than the Central Hotels rate, Central Hotels shall convert the Competing Rate to the same currency as the currency offered on the Central Hotels website. If, after conversion to the same currency, taking as a reference the exchange rate published by Banxico for the day of the report, a Competing Rate is less than two percent (2%) lower than Central Hoteles' rate, such Competing Rate does not qualify for Best Rate Guarantee. Such deviations are often due to fluctuations in currency exchange rates and other factors beyond Central Hotels' control.
This Guarantee applies only to the room rate at the time of booking and does not apply to taxes, duties or charges imposed by a governmental authority (such as federal, state or local taxes) or to gratuities, additional guest charges, food and beverage charges, or any other charges you may incur during your stay.
If you have already booked a prepaid stay on centralhoteles.com and find a competing Rate that meets the Terms and Conditions set forth herein, Central Hotels will refund the full amount originally charged to your credit card for the rate booked on centralhoteles.com and charge your credit card for the full stay based on the new rate.
This guarantee is subject to change or cancellation at any time.
FREQUENTLY ASKED QUESTIONS
What is required to submit a Best Rate Guarantee claim?
If I find a lower rate, how do I contact Central Hoteles?
If I find a lower rate, after I have made my reservation on centralhoteles.com, am I still eligible for the Best Rate Guarantee?
How will I know if my rate will be adjusted and the room type will be changed to give me an upgrade?
Are taxes and service charges included in the guarantee?
What is valid proof of a lower rate?
What is required to submit a claim for the Best Rate Guarantee?
When comparing rates between centralhoteles.com and other sites, if you find a lower rate than the one offered on our site, simply send a claim email to info@centralhoteles.com. A centralhoteles.com representative will review the claim and inform you of the status within 24 hours. The rate must be for the same hotel, accommodation type, room type and bed type, as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions of the Best Rate Guarantee.
2.- If I find a lower rate, how do I contact Central Hotels?
Simply send a claim email to info@centralhoteles.com, and a centralhoteles.com representative will review the claim and inform you of the status of the claim within 24 hours.
3.- If I find a lower rate after making my reservation at centralhoteles.com, can I still qualify for the Central Hoteles Best Rate Guarantee?
Yes, if you find a lower rate within 24 hours of making your reservation on centralhoteles.com, please submit your claim email and a centralhoteles.com representative will review your claim and make the appropriate adjustments to your rate, if the Terms and Conditions are met.
How will I know if my rate will be adjusted and the room type will be modified to give me an upgrade?
All claims will be handled and responded to within 24 hours. The Central Hotels Best Rate Guarantee representative will go to the website where the lower rate was found and verify that it is for the same terms and conditions as the centralhoteles.com rate, for the same length of stay and that it is valid in accordance with the Best Rate Guarantee Terms and Conditions. If the claim is valid, the rate will be matched and the room type of your reservation will be modified to grant you an upgrade to the next available room category, and you will be sent the confirmation of your reservation with the changes made.
5.- Are taxes and service charges included in the guarantee?
The Central Hotels Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or any other fees.
6.- What is valid proof of a lower rate?
When submitting a claim email, you will be asked to provide the URL where you found the lower rate and a screenshot showing the lower rate on the competitor's website. A centralhoteles.com representative will attempt to validate the availability of the lower rate and verify that it complies with the Terms and Conditions of the guarantee. If the rate is no longer available, the guarantee will not apply.
